Support
Need a hand?
We're here.
Help with Bae on the web and in the iPhone app. Can't find your answer? Email bae@ppl.studio.
Write to us
- Email bae@ppl.studio about anything: a bug, a question about your account or a payment, a message from your companion that felt wrong. A person reads every email, usually within a day or two.
- Tell us what you were doing and, if you can, which companion it was. Please don't send passwords or card numbers.
Your account
- Bae starts without an account. To keep your companions on another device, add your email (the web's account page, or Account in the iPhone app) or use Sign in with Apple in the app.
- Signed out or on a new phone? Sign in with the same email or Apple ID, and your companions come back.
- Export everything we have on you from /me/export on the web, or Export my data in the app.
Subscriptions and refunds
- Bought Bae Unlimited in the iPhone app? Apple handles it. Cancel or change it in your iPhone's Settings → your name → Subscriptions. For a refund, use reportaproblem.apple.com.
- Bought it on the website? Manage or cancel it from your account page on the web, or write to us.
- Deleting your Bae account cancels a website subscription, but not an App Store one: cancel that with Apple too.
Deleting your account
- In the iPhone app: Account → Delete account. On the web: /goodbye.
- Your account, email and sign-in are deleted. Your conversations are kept without your identity unless you ask us to delete them too; just write to bae@ppl.studio. The details are in our privacy policy.
Something wrong in a chat
- In the iPhone app, long-press any of your companion's messages and choose Report. Our team reviews every report.
- Every companion is an AI. If you're going through something hard, please talk to a person: in the US call or text 988, and see /safety for lines in other countries.